Collections Representative – Naperville, IL

CCG has a Collections Representative position available in its Naperville, IL office. This position has visibility and interaction with senior management and offers career advancement.

Position responsibilities: 

• Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution
• Update and maintain asset reports
• Negotiate payment arrangements
• Resolve customer issues that inhibit payments
• Reconcile transactions and balances to maintain accurate accounts
• Maintain a daily work queue to bring delinquency ratio within target ranges
• Coordinate billing with Accounting
• Monitor receivables and collections providing updates to Collection Manager/Management using appropriate reporting procedures
• Document all communications with customers in Collections Plus system
• Advise Collection Manager/Management of problematic accounts that will need to be assigned out for repossession and/or potential litigation
• Daily telephone and written contact with customers and vendors regarding status of collateral
• Assign and follow up with Vendors on pending collateral sales
• Issue return instructions
• Respond to customer inquiries and requests for documentation

Qualifications and skills:

• Bachelor’s Degree in Finance, Accounting or related field
• One year of collections experience preferred
• Proficient in Microsoft Windows, Word and Excel
• Works well independently, including implementing the proper tactics and handling of large accounts
• Must have effective negotiation and problem-solving skills
• Ability to work in a team environment
• Strong communication, interpersonal, and analytical skills required
• Transportation and construction experience preferred

CCG offers an entrepreneurial small company approach to doing business emphasizing customer service and relationships with financial capabilities of a large institution. For immediate consideration, interested candidates should send their resume and cover letter to careers@commercialcreditgroup.com.