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Careers

Collections Representative – Naperville, IL

Posted 08.04.2020

CCG has a Collections Representative position available in its Naperville, IL office. This position has visibility and interaction with senior management and offers career advancement.

Position responsibilities: 

  • Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution
  • Update and maintain asset reports
  • Negotiate payment arrangements
  • Resolve customer issues that inhibit payments
  • Reconcile transactions and balances to maintain accurate accounts
  • Maintain a daily work queue to bring delinquency ratio within target ranges
  • Coordinate billing with Accounting
  • Monitor receivables and collections providing updates to Collection Manager/Management using appropriate reporting procedures
  • Document all communications with customers in Collections Plus system
  • Advise Collection Manager/Management of problematic accounts that will need to be assigned out for repossession and/or potential litigation
  • Daily telephone and written contact with customers and vendors regarding status of collateral
  • Assign and follow up with Vendors on pending collateral sales
  • Issue return instructions
  • Respond to customer inquiries and requests for documentation

Qualifications and skills:

  • Bachelor’s Degree in Finance, Accounting or related field
  • One year of collections experience preferred
  • Proficient in Microsoft Windows, Word and Excel
  • Works well independently, including implementing the proper tactics and handling of large accounts
  • Must have effective negotiation and problem-solving skills
  • Ability to work in a team environment
  • Strong communication, interpersonal, and analytical skills required
  • Transportation and construction experience preferred

CCG offers an entrepreneurial small company approach to doing business emphasizing customer service and relationships with financial capabilities of a large institution. For immediate consideration, interested candidates should send their resume and cover letter to careers@commercialcreditgroup.com.